charlie

Effective 12/15/2022

Please read our privacy policy carefully before using the online software Charlie, owned by Getinshoot.

YourCharlie, Getinshoot’s software, is committed to respecting the protection of your data and to doing everything possible to ensure that the processing of personal data is in compliance with the General Data Protection Regulation (GDPR). Respect for the dignity, freedom and fundamental rights of individuals is central to the company’s values. In this sense, YourCharlie has a team whose mission is the protection of personal data, including a Data Protection Officer who can be contacted at the following address: dpo@yourcharlie.com

Purpose of the policy

This confidentiality policy informs you about how personal data collected when you register with YourCharlie, during the implementation of the latter and also when you browse our website www.yourcharlie.com (hereinafter « the Site ») are processed.

It also reminds you of your data protection rights and how to exercise them. This privacy policy may be supplemented by additional elements when you subscribe to YourCharlie.

Melanie Pin, president of Getinshoot, is responsible for your personal data in her capacity as data controller. As a product of the company Getinshoot whose head office is located at 43 avenue du partage des eaux, 84800 L’Isle-sur-la-Sorgue. Getinshoot is committed to ensuring the security and confidentiality of the personal data entrusted to it.

Data collection and information of the persons

We inform you of the purposes for which your personal data is collected, in particular through

– The information mentioned in our contracts – Our data collection forms – Missions of Charlie

We collect several types of personal data:

– Data that you communicate to us, notably when you request information or register with YourCharlie. Information that is essential to YourCharlie is marked with an asterisk; – Data generated as a result of your use of the Web site and our software, including cookies; – Data transmitted by third party sources (business partners, service providers).

This data is mainly:

– Contact data, such as name, first name, e-mail address, company name and telephone number; – Connection data to the Site, such as email and password;

Cookie Management

Our web pages make use of « cookies ». Cookies » are small text files that can be read by a web server of the YourCharlie.com domain that placed the cookie on your hard drive. This file can be used, for example, to collect information on the activity of a Web site. Cookies can be set directly via your Internet browser and, depending on the type of browser used, can be systematically refused during navigation or authorized on a case-by-case basis. When browsing our Site, you can decide whether or not to allow the deposit of cookies on your computer. If you choose not to use cookies, you may be deprived of some of the features available on the site. Our Site uses several types of cookies: each cookie is assigned an identifier that allows its issuer to determine the terminal in which it is stored for the duration of validity or recording of the cookie concerned.

Functional cookies

These cookies guarantee the proper functioning of the site and allow navigation. Without these cookies, we could not provide you with a satisfactory experience on our site.

Measurement cookies

These cookies are deposited by the audience analysis solutions we use: YourCharlie uses the services offered by the Google Analytics solution proposed by the company Google. The data collected through cookies is transmitted and stored by Google, which relies on the European Commission’s standard contractual clauses for the transfer of personal data outside the European Economic Area and therefore ensures an adequate level of protection for personal data. The Google Analytics service allows us to count visitors, identify and analyze how they use the site. These cookies are deposited and read on the user’s terminal equipment as soon as the user accesses a website using the « Google Analytics » service.

Advertising cookies

These are cookies placed by third parties, partners or advertising agencies. These cookies allow us to carry out advertising retargeting by communicating the content you have consulted on our site to partners. They also allow us to accurately analyze the performance of our campaigns. We work with the following advertising agencies:
– Google Ads – Tiktok ads – Facebook ads – Linkedin Ads

Use of data

When using OurCharlie software, you provide us with certain personal data necessary to provide the requested service. If you do not wish to communicate the information requested, or if you object to its use by YourCharlie, it may be impossible for us to reply. The processing carried out by YourCharlie has an explicit, legitimate and specific purpose, which is based on the execution of a contract, the respect of a legal obligation, consent or legitimate interest. Depending on the relationship we have, we use your personal data to:
– Manage the customer relationship – Provide the service you ordered – Improve and develop new features – Communicate about our company and our software – Improve navigation on the Site – To comply with our legal obligations, to resolve possible disputes
Where the processing of personal data is based on your consent, you have the right to withdraw it at any time.

Sharing

YourCharlie may be required to provide certain data to public authorities, when they request it, or in the context of its legal and regulatory obligations. In such cases, only the information specifically requested is shared.
YourCharlie may communicate your personal data to its commercial partners, technical service providers or to Getinshoot, whose intervention is strictly necessary to achieve one of the above-mentioned purposes. YourCharlie ensures that these third parties process your data in such a way as to guarantee their integrity, confidentiality and security.
Your data will not be transferred for purposes other than those described in this Policy, except with your express permission, which may be withdrawn at any time.

Transfers

YourCharlie may transfer your data to other countries. In this case, we ensure that transfers are made with the greatest respect for your rights.
Thus, transfers outside the EU will only take place if these strict conditions are met: if the European Commission has issued an adequacy decision, recognizing that country’s level of protection of personal data is equivalent to that provided by EU legislation; if the level of protection has not been recognized as equivalent by the European Commission, we rely either on an exemption applicable to the situation (explicit consent, necessary for the performance of a contract, etc.), or on the implementation of one of the appropriate safeguards to ensure the protection of your personal data (standard contractual clauses approved by the European Commission, binding corporate rules)

Chat

This site uses a chat service to respond to requests from our visitors. The provider of this service is the company: Tawkto. The company Tawkto does not collect personal data for behavioral analysis. Usage data such as the duration of the conversation, the time stamp of the messages, the volume of the dialogues, or your approximate geolocation are stored anonymously for statistical purposes only. We use your personal data exclusively for the processing of your request, in order to contact you again if you wish.

Security

YourCharlie implements technical and organizational measures appropriate to the nature of the data and the risks involved in processing it, to preserve the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized parties.
These measures may include practices such as limiting access to data to personnel in departments that are authorized to access the data by virtue of their position, contractual guarantees when using an external service provider, regular reviews of our privacy practices and policies, and/or physical and/or logical security measures (secure access, authentication procedures, etc.).

Conservation

All personal data collected is processed and kept for a limited period of no more than 1 year after the date of creation of the assignment (except if the data is used by other functionalities at the request of the user as is the case with the « widget ») depending on the purpose of the processing and the applicable legislation. YourCharlie undertakes to ensure that the data collected is kept in a form that allows your identification for a period that does not exceed the time necessary for the purposes for which the data is collected and processed. This data may also be kept for the purpose of complying with a legal obligation or to demonstrate proof of a right or contract. At the end of the retention periods, the personal data is permanently deleted or anonymized. The user has the option of deleting his or her assignments and the personal data associated with them as well as his or her personal account.

Your rights

In accordance with the Data Protection Act and the RGPD, you have the following rights: – Right of access (article 15 RGPD) and rectification (article 16 RGPD) ; – Right to the deletion of your personal data (article 17 RGPD); – Right to withdraw your consent at any time (Article 13-2c GDPR); – Right to limit the processing of your data (Article 18 GDPR); – Right to object to the processing of your data (Article 21 GDPR) ; – Right to portability of the data you have provided to us, where your data is subject to automated processing based on your consent or on a contract (Article 20 GDPR) ; – Right to lodge a complaint with the CNIL (Article 77 RGPD). These rights can be exercised by simple request by e-mail to dpo@yourcharlie.com or by mail to Getinshoot – 43 avenue du partage des eaux 84800 L’Isle-sur-laSorgue, indicating your contact information (name, first name, address). Proof of identity may be requested in certain cases. To find out more about your rights, you can also consult the website http://cnil.fr.

Contact details for the Data Protection Officer (DPO)

For any request for information concerning this policy and for any information or exercise of your rights concerning the processing of personal data managed by YourCharlie, you can contact our data protection officer: by e-mail: dpo@yourcharlie.com

YourCharlie may modify its data protection policy.